Customer Relationship Management

Al Jeel’s Customer relationship management (CRM) manages the company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service and technical support.

The CRM systems for marketing tracks and measures campaigns over channels, such as email, search, social media, telephone and direct mail. These systems track clicks, responses, leads and deals.

AL Jeel’s CRM is used to create, assign and manage requests made by customers (Call Center) and is used to identify and reward loyal customers over a period of time.

Al Jeel’s Appointment CRM automatically provide suitable appointment times to customers via e-mail or the web, which are then synchronized with the representative’s calendar

Al Jeel’s CRM integrates social media (Twitter, Facebook, Linkedin) to track and communicate with customers sharing opinions and experiences with a company, products and services. Trends identified through social media allow Al Jeel to make more accurate decisions on which products to supply.